Contact Us & Important Information
For any further enquiries, please contact our friendly staff.
Book Online: Purchase a Gift Voucher
Address: Shop 6, Gardiner Rise 35-43 High Street Glen Iris 3146
We are open by appointment. Our hours are generally from 9.30am - 6.00pm Tuesday to Friday, 9am - 3pm on Saturdays. For alternate times please contact us.
We recommend you rebook your next appointment before you leave to secure your most convenient appointment time.
Alternatively, we do book up quite quickly, so we recommend you book at least one week in advance to avoid disappointment. | |
The online line enquiry form cannot be accepted as notification of change or cancellation of appointments.
Booking Policy
Vitality have a Booking Policy designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients.
No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them.
We therefore hope that you will appreciate the need for our Booking Policy.
A 50% deposit is required to secure all bookings
We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. By providing that notice, your deposit will be held for your next booking, or refunded. If you don’t provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited.
You may however, send a friend or family member in your place.
We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you.
Thank you for your understanding.